![]() Reservations are available for 3 working days for selected events only, please check at the time of booking. Management reserve the right to cancel the reservation after 3 days without notifying the customer. You may not resell or transfer tickets to third parties. Submissions to the waiting list do not guarantee tickets will become available. Please provide name, contact details and the quantity of tickets required and you will be informed if tickets become available, there is no obligation to purchase at this point. We may ask for proof.Ī waiting list system is now operational for sold out events. If this happens, please email us at before the start time of the performance you're due to attend and will get back to you to process your credit or exchange within the next couple of days. We will offer an exchange, or credit if you or any member of your party are unable to attend due to: Covid symptoms, a positive test result, or a requirement to isolate. Personal arrangements including travel, accommodation or hospitality relating to the event are made at your own risk and will not be refunded. Refunds will only be paid to the person who purchased the tickets and where possible the original method of payment. It is your responsibility to inform us of any change of address or contact details at time of booking. It is your responsibility to ascertain whether an event has been cancelled or rescheduled, we will attempt to notify you using the details you provided us with at time of booking but cannot guarantee that you will be notified of a cancellation. Tickets bought from third party agents must be refunded at the original point of purchase. If you would like to exchange tickets for another performance of the same event we will be happy to do so subject to availability for an admin fee of £1 per ticket, your original tickets must be returned to Swansea Box Office at least 24 hours before the original performance. In cases of emergency the management reserves the right to refuse an exchange. ![]() Tickets cannot be refunded or exchanged unless the performance has been cancelled, rescheduled or in cases of emergency. Management reserve the right to withdraw or change the terms of any offers without notice. ![]() No refunds will be offered on pre-booked tickets on announcement of subsequent special offers.Īll special offers are subject to availability and only one discount applies. The contract is not concluded until tickets have been either collected or posted.Ĭoncessions apply to under 16s, over 65s, students, schools, group bookers, Swansea Grand Theatre / Brangwyn Hall members and Hynt scheme card holders.ĭiscounts are only available on full price tickets, only one discount per ticket applies and proof of eligibility must be provided to the box office.Īll discounts are offered subject to availability and may be withdrawn at the decision of management without prior notice and may be restricted to specific performances and price levels. In exceptional circumstances, alternative seats to those specified on your ticket may need to be provided. ![]() The Council are not responsible for tickets lost, stolen or destroyed Please check tickets carefully as mistakes cannot always be rectified after purchase, please contact the box office immediately if there is a mistake. Swansea Grand Theatre and Brangwyn Hall terms and conditions.Īll tickets are sold subject to availability and agreement to these terms and conditions, which should be read carefully prior to purchase, as purchase of tickets constitutes acceptance to these terms and conditions.
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